Carter’s Motel and Mobile Village
2450 So. Ridgewood Ave.
Edgewater, Florida 32141
To whomever may be reading this:
Randy is a computer wizard, and I do not take that term lightly.
As a small business owner that includes a motel, R.V. park, and mobile home village I saw an increasing need to move into the 21st century – the computer age. We needed to provide WIFI to our whole property of over five acres, and most importantly our motel and cottage guests. I contacted one of the two national computer home service companies who work out of major electronic chain stores: Fire Dog – after finding no one in the local area had the knowledge to install a central WIFI hub with an access point and antenna.
It took them several months to debug the system after the install. This clearly was the first time the technician had ever done such an install. This fella had little – (if any) idea how to make this happen but I had no choice but to use him. The cost of the equipment wasn’t so much as the loss of business and my time dealing with people who claimed to have the knowledge they did not. They finally got the WIFI system up and running after replacing the router three times!
I then started having trouble with my PC. I got tired of both constantly being put on perpetual hold when I called and the incompetent technicians at Fire Dog who seldom fixed my PC problems. I switched to the only other company that would come to my business: The Geek Squad, the other national home computer repair service, as I could not be with out my personal computer.
They also have a central call center. They will not allow you to call the local store to set up an appointment. I would be put on hold by a computer answering service, and then after ten to fifteen minutes a person would answer. I would give them all my info & tell them all my woes, only to then find out they were only screeners and not techs. They would then put me on hold again – another twenty to thirty minutes. Finally a supposed tech would answer, and make me repeat all of it all over again. This person also was not a tech, but would schedule an appointment one to two weeks out (unless I was willing to pay an additional $69 for a priority appointment). They also required I allow them to pre-charge my credit card for about $400 if I wanted a tech at all. If the tech did not use the total amount, they would charge back the difference (which didn’t happen often). I became completely disgusted and disheartened by the constant recalling, and paying the national chain – supposed computer experts. I begged The Geek Squad for a remote service, but they told me there was no such thing.
I have been taken advantage of several times by not knowing all the possible ways of con men. I had a fly by night web page salesman rebuild our motel/RV/mobile home village web page, after being “BLUE-SKYED”. He told me how our current page was lacking of “KEY” words and not coming up in search engines etc… I paid this man well over $1200. He never fixed the initial problems with the page: like the pricing of a one night stay in a cottage being listed as “$550.00”, instead of $55.00 per night. He seldom returned my e-mails or calls in the first four months and never fixed the problems; after words, he did not respond at all. When it came time to renew the year’s contract, he came asking for $279. I had paid him an additional $300 to start building an additional web page, other than our motel web site a year earlier; which he never did. I pulled and showed him the canceled check, and requested he accept the money I already paid him for the next year’s renewal. He agreed and left.
As if God Himself saw what was happening; he sent his helper; dare I say Angel?
Randy had stopped and stayed in our motel late one night, on his way north through Florida. The next morning he discovered we had an encrypted WIFI system, and asked for the key. He discovered after getting on line that our site was gone.
We were shocked to say the least. Unbeknownst to me, the web page salesman promptly pulled our web page after my refusing to allow him to milk us for an additional $279. I was aghast; I had no idea if we even owned our web address. I thought we were sunk.
Superman to the rescue!
Randy quickly determined that we owned our web site, thanks to our first web page designer – not the fly by night thief. She had registered our domain in my name, thank THE LORD, but her e-mail was still the administrative contact. Randy then gave me instructions on how to get our domain name switched to GoDaddy. I being ignorant of such things could barely follow the vast and technical knowledge that flowed effortlessly from his mind. Then he set things up so that I/we have full and direct control over our web site. I never thought I could ever actually build and maintain a site! He taught me more the short few hours we spent together, than all of the GEEK DUDES of the past, combined.
Randy did not have the time to stay to follow through with all he started to teach me, or get us set up to build and run our web page. “Faster than a Speeding Bullet,” Randy set up a remote access utility on my computer. He is now able to take full control of my computer from anywhere in the world (only at my behest of course) to fix, optimize, add/remove programs, spyware or viruses – or do whatever I need in a flash. He does this flawlessly with software that is non intrusive, and requires me to give him an encryption code before each session; otherwise he cannot access my computer at all. He does all this at a speed far beyond the normal person. This is not a joke.
For all intents and purposes, he really is “Superman.”
Peter Gordon Vice President
Carters Motel and Mobile Village
Edgewater, Florida
Support You Can TRUST 