NATION-WIDE LIVE TECHNICAL SUPPORT
- Open a chat with me on WhatsApp: 509-542-7620. I will get an idea of what the issue at hand is, and quickly create an action plan to solve the problem.
- Once I’ve read and understood the issue, I’ll give you a voice call to better understand any details I might’ve skimmed over, and any further details you can provide.
- If the solution is acceptable, I’ll send a request thru CashApp. It’s secure, and provided by Square Inc.
- Launch TeamViewer. Provide me with your session ID#. From there we can quickly, securely, and easily fix the issue. You may safely leave these details in the WhatsApp chat also, as it’s impossible to intercept & I can view them when I need them. Please also provide any logins/passwords I’ll need for the system I’ll be accessing, as you “supervise” my work & watch. With the latest releases of TeamViewer you are able to open a chat or a call during the remote session (chat while I work) and end it ALL at any time. I won’t be able to get back in, without a BBQ Teamviewer ID & pass provided me.
SUBJECT MATTER EXPERT, INC. (509) 542-7620
COMMON MYTHS ABOUT REMOTE SUPPORT
- “Remote support isn’t secure” – quite the contrary! I employ the use of an application called Teamviewer. This application is highly encrypted, and all communication sent and received from your computer is encrypted before leaving and decrypted after being received. This also means that even Teamviewer GmbH, the makers of Teamviewer cannot read the data stream between the provider and the computer remotely!
- “Remote support is a back door to always get into my computer” – definitely not. That would be highly unethical and far to easily abused! THE CUSTOMER IS IN COMPLETE CONTROL AND CAN END THE SESSION AT ANY TIME. Furthermore, the session ID changes every time the application is opened, so once closed opening the application again would give you a new session ID which isn’t known until provided again.
- “Well if remote support is so secure and controlled, why isn’t it used all the time?” – Actually remote support is used more frequently than on-site support in business to business support. The day when someone needs to be actually sitting in front of a computer to fix it is gone. Teamviewer is currently installed on over 10,000,000 computers and in use by IT professionals world-wide.
- My last point is that some things may only be done remotely short of ripping a computer apart. I’ve seen instances in which a computer was infected with multiple forms of Spyware and viruses. Sometimes these things install fake firewalls to protect themselves by preventing the user from visiting certain sites (like known sites of Anti-Spyware programs. So, the only feasible way of getting around this is to use remote support; the Anti-Spyware installation files can then be transferred quickly and securely to the machine, installed, and the malware removed. The other option would involve a service call and either formatting and a complete OS reload, removing the hard drive, or copying the software onto the pc from a USB-flash drive. Both of these options would end up costing more in time and resources by the provider than remote support would.
If you like technical thing, I would suggest reading the whitepaper on Teamviewer to find out more information.