NATION-WIDE LIVE TECHNICAL SUPPORT

redone by Mike Vanderveer – mjv.photo@gmail.com

redone by Mike Vanderveer - mjv.photo@gmail.com

NATION-WIDE LIVE TECHNICAL SUPPORT

1. Open a chat with me on WhatsApp: 509-542-7620. I will get an idea of what the issue at hand is, and quickly create an action plan to solve the problem.
2. Once I’ve read and understood the issue, I’ll give you a voice call to better understand any details I might’ve skimmed over, and any further details you can provide.
3. If the solution is acceptable, I’ll send a request thru CashApp. It’s secure, and provided by Square Inc.
4. Launch TeamViewer. Provide me with your session ID#. From there we can quickly, securely, and easily fix the issue. You may safely leave these details in the WhatsApp chat also, as it’s impossible to intercept & I can view them when I need them. Please also provide any logins/passwords I’ll need for the system I’ll be accessing, as you “supervise” my work & watch. With the latest releases of TeamViewer you are able to open a chat or a call during the remote session (chat while I work) and end it ALL at any time. I won’t be able to get back in, without a BBQ Teamviewer ID & pass provided me.

SUBJECT MATTER EXPERT, INC. (509) 542-7620

Begin SME, INC. Remote Support

COMMON MYTHS ABOUT REMOTE SUPPORT

• “Remote support isn’t secure” – quite the contrary! I employ the use of an application called Teamviewer. This application is highly encrypted, and all communication sent and received from your computer is encrypted before leaving and decrypted after being received. This also means that even Teamviewer GmbH, the makers of Teamviewer cannot read the data stream between the provider and the computer remotely!
• “Remote support is a back door to always get into my computer” – definitely not. That would be highly unethical and far to easily abused! THE CUSTOMER IS IN COMPLETE CONTROL AND CAN END THE SESSION AT ANY TIME. Furthermore, the session ID changes every time the application is opened, so once closed opening the application again would give you a new session ID which isn’t known until provided again.
• “Well if remote support is so secure and controlled, why isn’t it used all the time?” – Actually remote support is used more frequently than on-site support in business to business support. The day when someone needs to be actually sitting in front of a computer to fix it is gone. Teamviewer is currently installed on over 10,000,000 computers and in use by IT professionals world-wide.
• My last point is that some things may only be done remotely short of ripping a computer apart. I’ve seen instances in which a computer was infected with multiple forms of Spyware and viruses. Sometimes these things install fake firewalls to protect themselves by preventing the user from visiting certain sites (like known sites of Anti-Spyware programs. So, the only feasible way of getting around this is to use remote support; the Anti-Spyware installation files can then be transferred quickly and securely to the machine, installed, and the malware removed. The other option would involve a service call and either formatting and a complete OS reload, removing the hard drive, or copying the software onto the pc from a USB-flash drive. Both of these options would end up costing more in time and resources by the provider than remote support would.

If you like technical thing, I would suggest reading the whitepaper on Teamviewer to find out more information.

Stop using Facebook Messenger

Facebook Messenger warning: You should probably stop using chat app until next year
David Snelling

Facebook Messenger users might want to consider dropping the popular chat app until next year. That’s the advice coming from cyber security expert Zak Doffman, who says that using the service in its current state could be putting messages sent across the platform at serious risk of being intercepted. “You should switch your personal chats and certainly anything sensitive over to WhatsApp – or, even better, to Signal,” Doffman warned all users in an article posted on Forbes.

That sounds pretty dramatic, but he has a very good point. For those who aren’t aware, Messenger is yet to bring end-to-end encryption to its service as the default option. Without jumping into the settings, launching a new conversation – your messages will not be shielded from prying eyes. That basically means that anything sent between devices can be intercepted and read by third parties.

It’s possible to send an encrypted message via a secret conversation in Messenger but this is not switched on by default and doesn’t work with group chats.

The company is clearly well aware that it is falling short on this security measure with a recent post on its website saying: “We’re working hard to bring default end-to-end encryption to all of our messaging services.

“This will protect people’s private messages and mean only the sender and recipient, not even us, can access their messages. While we expect to make more progress on default end-to-end encryption for Messenger and Instagram Direct this year, it’s a long-term project and we won’t be fully end-to-end encrypted until sometime in 2022 at the earliest.”

By their own admission, Facebook Messenger looks unlikely to get any end-to-end encryption by default until late next year and that’s a long time to wait for something that many may see as an essential feature.

What makes this problem even more glaring is how much noise WhatsApp has made about the importance of this technology.

Facebook bought WhatsApp back in 2014 and all chats sent via the service are fully protected meaning nobody, except the recipient, can read them.

Earlier this year, WhatsApp reminded its billions of users about the importance of security with a post on Twitter saying: “Whatever you share on WhatsApp, stays between you. That’s because your personal messages are protected by end-to-end encryption and that will never change.”

If you are concerned that your Messenger chats need to stay private then it might be a good idea to send things via WhatsApp or remember to hit that secret mode.

Messenger is improving with Facebook recently introducing a number of privacy and safety tools, including more privacy settings, an app lock, safer message requests, message forwarding limits and more.

But it’s that encryption that is so vital and, until it’s introduced in 2022, you may well be wise to find another way of chatting with friends and family.

What Clients Say…

I owned Carter’s Motel, RV park, and Mobile home park in Edgewater Fl when Randy stayed with us on business travel.

Before meeting Randy by chance, had 4 different supposed specialists try to provide a solid and dependable universal WIFI system for my business which covered 6 acres, and had over 70 residents not including motel and RV guests; all to no avail, and thousands of dollars spent.

Within  1 week Randy had ordered the proper equipment and had a viable system that supplied all the service we needed. He maintained and modified the system as needed from where ever he was in the world remotely, and within minutes of my call, he completed all I asked.

My opinion of Randy Vanderveer is; he is a (hyper) intelligent young man, who has laser type focus into all he delves. He is utterly obsessive about perfection in his work. He has shown me absolute promptness in returning all calls, completing work on time, and to specification, and maintaining said work with pride. You could do no better than he for computer technical work. He now maintains all of my families computers (7) remotely. He has become a close friend who will rush to our aid. This man has the highest of work ethics. By having access to my families computers he could easily abscond with exceedingly valuable information and assets at any time.

I have never had a second thought of his integrity being less than my closest confidante. Feel free to call me any time.

-Peter Gordon

Respectfully,

Peter Gordon, Vice President

Carter’s Motel & Mobile Village

2450 S. Ridgewood Ave

Edgewater, FL 32141

(386) 314-4189 Cell

http://www.cartersmotel.com